Refund Policy
Effective Date: [Insert Date]
Thank you for choosing OptimiseOCFO for your accounting and taxation needs. Our Refund Policy is designed to ensure a fair and transparent process for our clients. Please read the following terms carefully:
Scope of Refund Policy: This Refund Policy applies to all services provided by OptimiseOCFO, including but not limited to accounting consultations, tax planning, and other related financial services.
Refund Eligibility:
- Refund requests must be submitted in writing to [email address] within [number of days, e.g., 14 days] from the date of service delivery.
- Eligibility for a refund is subject to the nature of the service provided and the specific terms agreed upon in the service agreement.
Non-Refundable Services:
- Certain services may be deemed non-refundable due to the nature of the work involved. This includes, but is not limited to, services that require extensive research, analysis, or customized solutions.
Cancellation Fee:
- If a client decides to cancel a service after it has been initiated but before its completion, a cancellation fee may apply. The amount of the fee will be determined based on the work completed at the time of cancellation.
Refund Process:
- Refunds, if approved, will be processed within [number of days, e.g., 30 days] of receiving a valid refund request.
- Refunds will be issued using the same payment method used for the original transaction.
Dispute Resolution:
- In the event of a dispute regarding a refund, both parties agree to engage in good faith negotiations to reach a resolution.
- If a satisfactory resolution cannot be reached, either party may pursue legal remedies as allowed by law.
Changes to Refund Policy:
- OptimiseOCFO reserves the right to modify or amend this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Information:
- For refund requests or questions regarding this Refund Policy, please contact us at [customer support email/phone number].
By engaging with OptimiseOCFO’s services, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this Refund Policy.